Angler booking terms

1. Parties and contract

Dayticket.fish is operated by Bad Otter Ltd (“Dayticket.fish”, “we”, “us”). We provide the marketplace, booking, payment and ticket technology. Unless the checkout clearly says otherwise, the named fishery or site operator is the trader supplying the fishing access and related venue service, and your fishing booking contract is with that operator. Subject to the payment arrangement used for that operator, we provide its booking/payment collection technology and may act within the authority it has given us for that transaction.

These terms govern your use of our platform. The fishery’s listing, rules and cancellation policy also form part of the booking. If they conflict, mandatory law comes first, then the booking summary and disclosed fishery policy for venue-specific matters.

2. Eligibility, accounts and stay-linked fishing

You must provide accurate information and protect sign-in links and credentials. The lead booker must be at least 18 and is responsible for the booking, all members of the party and ensuring juniors are supervised. You may book as a guest where offered. We may provide a secure process for a guest booking to be claimed into a later verified account.

Some fishing products are available only to people staying at, resident at or otherwise eligible through an associated accommodation unit. A stay registration, QR code or accommodation link may be used to establish that eligibility but does not itself guarantee fishing availability or create ownership of fishing rights. The accommodation owner/resident/host does not become the supplier of your fishing merely because your eligibility came through their unit; the fishing supplier identified at checkout remains responsible for the fishing service unless the checkout expressly states otherwise.

3. Listings and bookings

Fisheries/site operators provide and maintain their venue descriptions, availability, prices, rules, access instructions and policies. Read them before paying. A booking is not confirmed merely because a payment page opens or funds appear pending. It is confirmed only when payment or another accepted funding method is verified and we issue confirmation. A temporary hold may expire if checkout is not completed in time.

Obvious pricing or availability errors do not require a fishery to honour an impossible booking, but you will receive a full refund of amounts taken if the booking cannot be supplied.

4. Prices and payment

The final checkout total shows the fishing/ticket price before you commit to pay. Dayticket.fish earns commission from the relevant supplier under its commercial agreement rather than adding a recurring platform charge to your booking. Payment-processing costs are handled under the supplier’s commercial terms and are not added as a prohibited consumer card surcharge. Payments are processed by Stripe or another identified regulated payment provider. The fishing price is attributable to the fishing supplier/beneficiary identified by the applicable operator arrangement; an accommodation owner or resident does not become entitled to that money merely because your stay is linked to their unit. Dayticket.fish gift vouchers are valid for 12 months from issue and any remaining value must be used before the displayed expiry date. Multi-tickets and rebooking tokens are subject to the validity and other conditions shown when issued.

5. Cancellations, changes and refunds

Fishing booked for a particular date or period is a leisure service and will generally not carry the standard 14-day distance-contract cancellation right. Your cancellation entitlement is therefore the fishery policy displayed before booking, plus any rights the law gives you. Do not assume a refund is available because you can no longer attend.

If customer cancellation requests are enabled, submitting a request does not itself cancel the booking or guarantee a refund. If the fishery cancels or cannot provide the booked session, it may offer a full-value rebooking token or a refund as described to you; this does not reduce any refund right that applies by law. Refunds return to the original payment method where practicable. Voucher or token-funded amounts may be restored to that instrument. Any lawful deduction from a customer refund must follow the cancellation policy and information disclosed before booking.

6. At the fishery

You and your party must follow the fishery’s rules, licence requirements, biosecurity measures, arrival instructions and reasonable staff directions. Bring any required Environment Agency rod licence and identification. The fishery may refuse entry or end a session for unsafe, unlawful or seriously disruptive conduct, normally without refund where lawful. Fishing involves natural terrain, water and weather hazards; take reasonable care and supervise children and vulnerable members of your party.

7. Stay and QR misuse

Do not create a false stay, use another unit’s private registration method without authority, alter dates to obtain an entitlement, or share a private unit credential for unauthorised use. The site or Dayticket.fish may require verification, revoke an eligibility record or suspend a registration mechanism where reasonably necessary to investigate misuse, protect the site or prevent fraud. This does not remove any rights relating to a fishing service you have already validly purchased.

8. Changes, closures and events outside control

Weather, flooding, fish welfare, disease control, safety incidents or official restrictions may require a water, swim or fishery to close. The fishery will decide whether an alternative, rebooking token or refund is appropriate under its policy and the law. Neither party is responsible for delay caused by events genuinely outside reasonable control, but this does not remove rights relating to a service that is not supplied.

9. Reviews and content

Content you submit must be honest, relevant, lawful and yours to share. You grant us a non-exclusive licence to host, display and adapt it for operating and promoting the platform. We may moderate or remove content and suspend misuse. Reviews must reflect genuine experience; incentives and commercial relationships must be disclosed.

10. Our responsibility

We are responsible for providing our platform with reasonable care and skill. The fishery/site operator is responsible for the venue service, safety management, listing accuracy and fulfilment of the fishing booking. An accommodation participant is responsible for information/actions it submits in its own stay-management role. Nothing excludes liability for death or personal injury caused by negligence, fraud, or any liability or consumer right that cannot be excluded. We are not liable for business losses suffered by a consumer or for indirect losses not reasonably foreseeable when the contract was made.

11. Problems and complaints

Contact the fishery/site operator promptly about an on-site or venue-service issue and keep relevant evidence. For payment, ticket, account or platform problems, contact hello@dayticket.fish with your booking reference. We may help communications but do not replace the parties’ legal rights. Nothing prevents you using an applicable court or statutory dispute route.

12. General

We may update these terms prospectively. The version accepted at booking remains the evidence for that booking. If a term is unenforceable, the rest remain effective. English law applies; consumers may also rely on mandatory protections and courts in the UK country where they live. See our privacy notice.